Customer Support

Live Telephone Technical Support

Mozaex exclusively sells services and products through a network of trained Authorized Mozaex Dealers.

Please first contact your Mozaex Dealer for immediate technical assistance.

If you are unable to locate your Mozaex Dealer then please contact your Mozaex Project Manager for assistance by clicking here.

If you need immediate support and you are unable to contact your Dealer then please directly contact Mozaex.

Mozaex offers in most cases no-charge 24 hour technical support via either email, telephone or fax on all warranted Mozaex products.

Phone: (01) 801-685-9000 Option 2
Toll free phone (USA): 800.866.9797 Option 2
or you may send a message.

Please provide all technical information before contacting Mozaex. Please be sure to include with your request the MediaMax's serial number and model number which may be found on the MediaMax's serial number tag typically located on the product's rear panel.

Thank you for choosing Mozaex. We look forward to serving you!

The Mozaex Support Team

Documentation Downloads

With the exception of the ShowStar, Mozaex software and documentation is only available to Authorized Mozaex Dealers.

ShowStar User Guide

ShowStar User Guide Aug. 16th, 2011

All Other Mozaex Admin and User Guides

Please contact Mozaex to obtain other documentation by clicking here

Please contact Mozaex by clicking here if you need to locate an Mozaex Dealer or require direct Mozaex technical support.

Dealers: To download the following product administration and user guides it is necessary to first obtain a dealer password.

Mozaex Product Admin and User Documentation

Quick links

View or Request a Mozaex Product Brochure
View Mozaex User Interface Screenshots
Learn Why Mozaex is the Worlds Best Blu-ray Server
Learn about New Mozaex Products
Learn how Mozaex is controlled and installed
Review a competitive comparison
View a showcase of client installations
Read a list of Frequently Asked Questions

The Mozaex Commitment to
Quality and Service

The Mozaex founders takes pride in their 27 year record of providing award winning quality and service to tens of thousands of customers around the world.

We are so confident in the reliability of our products that we offer a no-charge 2 year limited warranty and free lifetime Dealer telephone support.

Be sure to ask your Dealer about the Mozaex SurePlay service which allows either your Dealer to gain access to your Mozaex system over the web to perform periodic maintenance and software updates.

SurePlay™ Service Ensures Your Always Ready to Play

Mozaex offers an exclusive online remote access service called SurePlay™ that allows either your Dealer or Mozaex to perform routine or auto-alerted system checkups, maintenance and software updates. SurePlay™ takes the hassle out of keeping your Mozaex up to date with all of the latest Blu-ray titles and new Mozaex features.

Click here to learn more about SurePlay